Service Desk Analyst

About this role

Service Desk Analyst – Permanent, Full Time

Wellington Based

We are looking for a Service Desk Analyst to join our Client Services Team.

The Client Services team is part of the Information Services group and is responsible for 1st and 2nd level Service Desk support. The team is also the custodian of NZQA's device fleet.

Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

About the role 

In this Level 1 role, you will be responsible for: 

• Ensuring all service requests and incidents are logged and resolved in a timely manner.
  This may include the engagement of other teams as required, providing customers with a consistent level of service.
• Logging all requests and incidents via online support channels including phone and email.
• Identifying opportunities to improve the value Client Services delivers and champions them, including identification of recurring issues.
• Documenting instances of hardware failure, repair, installation, removal and keeping asset management processes, procedures and registers up to date.

Skills and experience

If you enjoy working in a team, can demonstrate a willingness and aptitude for learning IT, have great customer service skills, good at building relationships and have at least 12 months Service Desk experience supporting Windows 10 and Office 365, then this role is for you!

Please include a cover letter with your application to describe how you would be a great fit for this role.

The starting remuneration range for this role is $59,854 - $65,838 (Step A to the Midpoint of S2-IS).  A small amount of negotiation may be possible for an exceptional candidate.

About us

NZQA is a te reo Māori learning organisation and is committed to equity and lifelong learning. We welcome candidates from diverse backgrounds that will enrich our understanding of the education system. We prioritise the importance of understanding tikanga in building a culturally responsive workplace.  NZQA is dedicated to providing a welcoming environment to Māori and Pacific staff and has active Māori and Pacific staff networks which contribute to NZQA's strategic action plans - Te Kōkiritanga and Takiala Pasifika.

What we can offer:

• A supportive team / whanau environment
• A role with lots of variety
• Development and career progression opportunities
• To find out more click here NZQA Staff Benefits

Apply Now!

For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying/viewing through Seek, please click ‘apply now' to access these links.

If you would like to discuss further, please call Mike Tuhiwai on 04 463 4257.

Applications close at 5.00 pm on 15 September 2024.