Senior Business Liaison Officer

Posted on 17-Mar-2023
Application Close Date: 31-Mar-2023
Job Details
Position Type:
Permanent Full-time
Job Reference:

Senior Business Liaison Officer, Operations and Logistics

The New Zealand Qualifications Authority is seeking a Senior Business Liaison Officer to join the Operations and Logistics (OAL) business unit in Assessment Division.

Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

About the role

The Senior Business Liaison Officer coordinates the service delivery to key internal clients. The position holder will develop and maintain a detailed understanding of client requirements, contribute to long and short-term planning, organise the delivery of services on a day-to-day basis and monitor service performance against agreed criteria. The role includes coaching and mentoring of Business Liaison Officers within the team and may also involve acting for the Team Leader from time to time.

The work of the Senior Business Liaison Officer will include co-ordinating customer service activities, responding to enquiries and correspondence, assessing and processing applications and claims, procurement and invoicing, financial accruals, database maintenance, updating web content, workshop events, travel and accommodation bookings.

This role will be supporting our Ngā Poutoko Aromatawai Māori business unit.  It would be an advantage if you have knowledge of te reo and tikanga Māori, with an ability to incorporate this into your day-to-day work.

Skills and experience
We're looking for a person who enjoys working in te ao Māori and diverse teams, with good communication skills, has good keyboard skills and a strong knowledge of Microsoft Office programmes, with the ability to quickly learn new processes and systems.  Previous experience working in an office environment and providing high quality customer service would be an advantage.

If you believe you have the right mix of skills and knowledge and are passionate about making a positive contribution to the educational success of our tamariki, then you may be the person we are looking for.

About us
NZQA is a te reo Māori learning organisation and is committed to equity and lifelong learning. We welcome candidates from diverse backgrounds that will enrich our understanding of the education system. We prioritise the importance of understanding tikanga in building a culturally responsive workplace.  NZQA is dedicated to providing a welcoming environment to Māori and Pacific staff and has active Māori and Pacific staff networks which contribute to NZQA's strategic action plans - Te Kōkiritanga and Takiala Pasifika.

What we can offer:
•    A supportive team / whanau environment
•    A role with lots of variety
•    Development and career progression opportunities
•    To find out more click here NZQA Staff Benefits

Apply Now!

For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying/viewing through Seek, please click ‘apply now' to access these links.

If you would like to discuss further, please call Ruiha Biddle on 04 463 3373. 

Applications close at 5.00 pm on Friday 31 March 2023.