Senior Service Design Advisor

Posted on 05-Jul-2018
Application Close Date: 22-Jul-2018
Job Details
Position Type:
Fixed Term Full-time
Job Reference:

This is a fantastic opportunity for an experienced Senior Service Design Advisor to work on an innovative and challenging initiative to transform New Zealand's external examination system.  NZQA's goal is to have NCEA examinations available online by 2020.

We have a strong customer centric ethos and want to ensure that our customers are at the heart of everything we do as we move to our new digital platforms.  In saying that, there are numerous customers and stakeholders for this project, and ensuring that we have the most user-friendly fit-for-purpose processes and systems, that meet everyone needs, will be no easy task.

In this role you would work with staff from across NZQA, the wider education sector and our learners to ensure that the final ‘product' is truly world-class.

If you have extensive hands-on practical experience in the application of service design thinking and methods including design facilitation, then this might just be the role you have been waiting for!

This position is fixed term to 30 June 2020.

For more information about this role please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying through Seek, please click ‘apply now'.

If you would like additional information, please e-mail your query to

Applications close at 5.00 pm on  Sunday 22 July 2018.